Products Cancellation & Return Policy
At www.FFUNOW.com, it is our intention to ensure our customers are satisfied with their purchases from us.
Cancellation of Orders
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just contact us at firstname.lastname@example.org to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been shipped, such cancellation will be treated as return. Please refer to our Return section below for further information.
All products must be returned to us, unused and with all FFU tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 5 (five) days of receipt of the order by you. We will not accept any returns for products if the original packaging has been opened or tampered with or received by us later then 5 (five) days of receiving the package.
Returns that are damaged or soiled may not be accepted. Once we have inspected the returned product(s) and approved the return, we will refund the price paid by you for the product(s), minus of applicable taxes or import duties, any fees if any, and initial shipping/delivery charges. You will receive the refund to your credit or debit card used at the time of purchase.
*No Beauty/Makeup related products will be Returned. We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, if we monitor a number of returns made by customers, FFU may refuse to accept orders at our discretion if products are returned repeatedly from same customer/ delivery address.